Terms and Conditions
This agreement applies as between you, the User of this Website and Plumbsave Limited, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms
and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance.
Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled
and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment
Information and credentials used by Users to access
Paid Content and / or any communications System on
“Carrier” means any third party responsible for transporting
purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video,
software, data compilations and any other form of
information capable of being stored in a computer that
appears on or forms part of this Website;
“Goods” means any products that Plumbsave Limited advertises
and / or makes available for sale through this Website;
“Service” means collectively any online facilities, tools, services or
information that Plumbsave Limited makes available
through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods
from this Website. This includes, but is not limited to,
credit / debit card numbers, bank account numbers and
“Purchase Information” means collectively any orders, invoices, dispatch notes,
receipts or similar that may be in hard copy or electronic
“Premises” Means our place(s) of business located at Unit 1B, 32
Clemens Street, Leamington Spa, Warwickshire, CV31
“System” means any online communications infrastructure that
Plumbsave Limited makes available through the
Website either now or in the future. This includes, but is
not limited to, web-based email, message boards, live
Chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is
Not employed by Plumbsave Limited and acting
In the course of their employment; and
“Website” means the website that you are currently using
(www.plumbsave.com ) and any sub-domains of this
site (e.g. subdomain.www.plumbsave.co.uk ) unless
expressly excluded by their own terms and conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an
Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of
4. International Customers
If Goods are being ordered from outside Plumbsave Limited country of residence,
import duties and taxes may be incurred once your Goods reach their destination.
Plumbsave Limited is not responsible for these charges and we undertake to make
no calculations or estimates in this regard. If you are buying internationally, you are
advised to contact your local customs authorities for further details on costs and
procedures. As the purchaser of the Goods, you will also be the importer of record
and as such should ensure that your purchase is in full compliance with the laws of
the country into which the Goods are being imported. Please be aware that Goods
may be inspected on arrival at port for customs purposes and Plumbsave Limited
cannot guarantee that the packaging of your Goods will be free of signs of
5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all
Content included on the Website, unless uploaded by Users, including, but
not limited to, text, graphics, logos, icons, images, sound clips, video clips,
data compilations, page layout, underlying code and software is the property
of Plumbsave Limited, our affiliates or other relevant third parties. By
continuing to use the Website you acknowledge that such material is
protected by applicable United Kingdom and International intellectual
property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any
other fashion re-use material from the Website unless otherwise indicated on
the Website or unless given express written permission to do so by
6. Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights
including, but not limited to, Copyright and Trademarks, in product images
and descriptions belong to the manufacturers or distributors of such products
as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any
other fashion re-use such material unless otherwise indicated on the Website
or unless given express written permission to do so by the relevant
manufacturer or supplier.
7. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of
the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988
8. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites
are not under the control of Plumbsave Limited or that of our affiliates. We assume
no responsibility for the content of such websites and disclaim liability for any and all
forms of loss or damage arising out of the use of them. The inclusion of a link to
another site on this Website does not imply any endorsement of the sites
themselves or of those in control of them.
9. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the
home page of the site www.plumbsave.com without prior permission. Deep linking
(i.e. links to specific pages within the site) requires the express permission of
Plumbsave Limited to find out more please contact us by email at
10. Use of Communications Facilities
10.1 When using the enquiry form or any other System on the Website you should
do so in accordance with the following rules:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise
objectionable. This includes, but is not limited to, Content that is
abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite
10.1.4 It is advised that submissions are made using the English language as
we may be unable to respond to enquiries submitted in any other
10.1.5 The means by which you identify yourself must not violate these
Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and
representatives of Plumbsave Limited or our affiliates; and
10.1.7 You must not use our System for unauthorised mass-communication
such as “spam” or “junk mail”.
10.2 You acknowledge that Plumbsave Limited reserves the right to monitor any
and all communications made to us or using our System.
10.3 You acknowledge that Plumbsave Limited may retain copies of any and all
communications made to us or using our System.
10.4 You acknowledge that any information you send to us through our System or
post on the enquiry form may be modified by us in any way and you hereby
waive your moral right to be identified as the author of such information. Any
restrictions you may wish to place upon our use of such information must be
communicated to us in advance and we reserve the right to reject such terms
and associated information.
11.1 In order to purchase Goods on this Website and to use the enquiry form
facilities you are required to create an Account which will contain certain
personal details and Payment Information which may vary based upon your
use of the Website as we may not require payment information until you wish
to make a purchase. By continuing to use this Website you represent and
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission
may be required; and
11.1.3 You will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and
11.2 It is recommended that you do not share your Account details, particularly
your username and password. Plumbsave Limited accepts no liability for any
losses or damages incurred as a result of your Account details being shared
by you. If you use a shared computer, it is recommended that you do not
save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by
another without consent, you should contact Plumbsave Limited immediately to
suspend your Account and cancel any unauthorised purchases that may be
pending. Please be aware that purchases can only be cancelled until they are
dispatched. In the event that an unauthorised purchase is dispatched prior to
your notifying us of the unauthorised nature of the purchase, Plumbsave Limited
accepts no liability or responsibility and you should make contact with the Carrier
detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set
out above in Clause 10. Any failure to do so could result in the suspension
and/or deletion of your Account.
12. Termination and Cancellation
12.1 Either Plumbsave Limited or you may terminate your Account. If Plumbsave
Limited terminates your Account, you will be notified by email and an explanation
for the termination will be provided. Notwithstanding the foregoing, we reserve
the right to terminate without giving reasons.
12.2 If Plumbsave Limited terminates your Account, any current or pending
purchases on your Account will be cancelled and will not be dispatched.
12.3 Plumbsave Limited reserves the right to cancel purchases without stating
reasons, for any reason prior to processing payment and dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be
refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled
and you will be refunded any monies paid in relation to those purchases.
13. Goods, Pricing and Availability
13.1 Whilst every effort has been made to ensure that all graphical
representations and descriptions of Goods available from Plumbsave Limited
correspond to the actual Goods, Plumbsave Limited is not responsible for
any variations from these descriptions. This does not exclude our liability for
mistakes due to negligence on our part and refers only to variations of the
correct Goods, not different Goods altogether. Please refer to Clause 15.1 for
13.2 Where appropriate, you may be required to select the required [size] [model]
[colour] [number] [other features] of the Goods that you are purchasing.
13.3 Plumbsave Limited does not represent or warrant that such Goods will be
available. Stock indications are provided on the Website however these may
not take into account sales that have taken place during your visit to the web
13.4 All pricing information on the Website is correct at the time of going online.
Plumbsave Limited reserves the right to change prices and alter or remove
any special offers from time to time and as necessary. All pricing information
is reviewed and updated every day Monday to Friday.
13.5 In the event that prices are changed during the period between an order
being placed for Goods and Plumbsave Limited processing that order and
taking payment, you will be contacted prior to your order being processed
with details of the new price;
13.6 All prices on the Website do not include VAT. Plumbsave Limited VAT
number is 777 1268 00.
14.1 Plumbsave Limited will endeavour to deliver to quoted delivery periods and
will notify you of any reasons for a delay in the delivery of the Goods
purchased by you in way of email.
14.2 Plumbsave will require a delivery signature, if this cannot be done and we are
instructed to leave the parcel in a place or with a third party, the purchaser will
then take full responsibility for the goods.
14.3 If Plumbsave Limited receives no communication from you, within 3 days of
delivery, regarding any problems with the Goods, you are deemed to have
received the Goods in full working order and with no problems.
15. Returns Policy
Plumbsave Limited aims to always provide high quality Goods that are fault free and
undamaged. On occasion however, goods may need to be returned. Returns are
governed by these Terms and Conditions.
15.1 If you receive Goods which do not match those that you ordered, unless
accompanied by an explanatory note detailing the changes, stating reasons
for the changes and setting out your options, you should contact us within 10
days to arrange collection and return. Plumbsave Limited is responsible for
paying shipment costs. You will be given the option to have the Goods
replaced with those ordered (if available) or to be refunded through the
payment method used by you when purchasing the Goods. Refunds and
replacements will be issued upon our receipt of the returned Goods.
15.2 If any Goods you have purchased have faults when they are delivered to you,
you should contact Plumbsave Limited within 28 days to arrange collection
and return. Plumbsave Limited is responsible for paying shipment costs.
Goods must be returned in their original condition with all packaging and
documentation. Upon receipt of the returned Goods, the price of the Goods,
as paid by you, will be refunded to you through the payment method used by
you when purchasing the Goods.
15.3 If any Goods develop faults within their warranty period, you are entitled to
firstly a repair/site visit if covered by a manufacturer’s warranty or
replacement under the terms of that warranty.
15.4 If Goods are damaged in transit and the damage is apparent on delivery, you
should sign the delivery note to the effect that the goods have been damaged or
refuse delivery. In any event, you should report such damage to Plumbsave
Limited within 10 days and arrange collection and return. Plumbsave Limited is
responsible for paying shipment costs. Upon receipt of the returned Goods, the
price of the Goods, as paid by you, will be refunded to you through the payment
method used by you when purchasing the Goods.
15.5 You have a statutory right to a “cooling off” period. This period begins once
your order is complete and ends 7 working days after the Goods have been
delivered. If you change your mind about the goods within this period, please
return them to Plumbsave Limited within 7 working days of receipt. You are
responsible for paying shipment costs if Goods are returned for this reason. If you return any items that were sent out via free shipping, you will be charged the shipping fee paid by Plumbsave.
15.6 If you wish to return Goods to Plumbsave Limited for any of the above
reasons, please contact us using the details on www.plumbsave.com/location
to make the appropriate arrangements.
15.7 Plumbsave Limited reserves the right to exercise discretion with respect to
any returns under these Terms and Conditions. Factors which may be taken
into account in the exercise of this discretion include, but are not limited to:
15.7.1 Any use or enjoyment that you may have already had out of the
15.7.2 Any characteristics of the Goods which may cause them to deteriorate
or expire rapidly;
15.7.3 The fact that the Goods consist of audio or video recordings or
computer software and that the packaging has been opened;
15.7.4 Any discounts that may have formed part of the purchase price of the
Goods to reflect any lack of quality made known to the Customer at
the time of purchase.
Such discretion to be exercised only within the confines of the law.
www.plumbsave.com/privacy-policy which is incorporated into these terms
on the link above.
17.1 Plumbsave Limited makes no warranty or representation that the Website
will meet your requirements, that it will be of satisfactory quality, that it will
be fit for a particular purpose, that it will not infringe the rights of third
parties, that it will be compatible with all systems, that it will be secure and
that all information provided will be accurate. We make no guarantee of
any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of
this Website should not be relied upon when making any decisions or
taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable
17.4 Whilst Plumbsave Limited uses reasonable endeavours to ensure that the
Website is secure and free of errors, viruses and other malware, all Users
are advised to take responsibility for their own security, that of their
personal details and their computers.
18. Changes to the Service and these Terms and Conditions
Plumbsave Limited reserves the right to change the Website, its Content or these
Terms and Conditions at any time. You will be bound by any changes to the
Terms and Conditions from the first time you use the Website following the
changes. If Plumbsave Limited is required to make any changes to Terms and
Conditions relating to sale of Goods by law, these changes will apply automatically
to any orders currently pending in addition to any orders placed by you in the
19. Availability of the Website
19.1 The Service is provided “as is” and on an “as available” basis. We give no
warranty that the Service will be free of defects and / or faults. To the
maximum extent permitted by the law we provide no warranties (express or
implied) of fitness for a particular purpose, accuracy of information,
compatibility and satisfactory quality.
19.2 Plumbsave Limited accepts no liability for any disruption or non-availability of
the Website resulting from external causes including, but not limited to, ISP
equipment failure, host equipment failure, communications network failure,
power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, Plumbsave Limited accepts no
liability for any direct or indirect loss or damage, foreseeable or otherwise,
including any indirect, consequential, special or exemplary damages arising
from the use of the Website or any information contained therein. Users
should be aware that they use the Website and it’s Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Plumbsave
Limited liability for death or personal injury resulting from any negligence or
fraud on the part of Plumbsave Limited.
20.3 Nothing in these Terms and Conditions excludes or restricts Plumbsave
Limited liability for any direct or indirect loss or damage arising out of the
incorrect delivery of Goods or out of reliance on incorrect information
included on the Website.
20.4 Whilst every effort has been made to ensure that these Terms and
Conditions adhere strictly with the relevant provisions of the Unfair Contract
Terms Act 1977, in the event that any of these terms are found to be
unlawful, invalid or otherwise unenforceable, that term is to be deemed
severed from these Terms and Conditions and shall not affect the validity and
enforceability of the remaining Terms and Conditions. This term shall apply
only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right
or remedy contained herein, this shall not be construed as a waiver of that right or
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior
versions thereof, the provisions of these Terms and Conditions shall prevail unless it
is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party.
The agreement created by these Terms and Conditions is between you and
24.1 All notices / communications shall be given to us either by post to our
Premises (see address above) or by email to [email protected] Such
notice will be deemed received 3 days after posting if sent by first class post,
the day of sending if the email is received in full on a business day and on
the next business day if the email is sent on a weekend or public holiday.
24.2 Plumbsave Limited may from time to time send you information about our
products and/or services. If you do not wish to receive such information,
please click on the ‘Unsubscribe’ link in any email which you receive from us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Plumbsave
Limited shall be governed by and construed in accordance with the Law of England
and Wales and Plumbsave Limited and you agree to submit to the exclusive
jurisdiction of the Courts of England and Wales.