1.1 We, at Plumbsave Ltd want you to be completely satisfied with your purchase. In the event that you are not entirely happy with your order, we offer a comprehensive returns policy to ensure a smooth and hassle-free experience for our customers.
2.1 To be eligible for a return, the following conditions must be met:
- a) The product must be purchased from Plumbsave Ltd. b) The return request must be made within seven days from the date of delivery. c) The product must be unused, in its original condition, and in its original packaging. d) Proof of purchase, such as the original receipt or order number, must be provided.
3.1 The following items are not eligible for return:
- a) Products that have been used, installed, or damaged by the customer. b) Products that are not in their original condition or packaging. c) Products explicitly marked as non-returnable at the time of purchase.
4.1 To initiate a return, please follow these steps:
- a) Contact our customer service team via email at [email protected] or by phone on 01926430699 to inform them about the return request. b) Our customer service team will provide you with a Return Merchandise Authorization (RMA) reference and further instructions on how to proceed with the return. c) Pack the product securely in its original packaging, including all accessories and documentation, and clearly mark the RMA reference on the package. d) Ship the product to the address provided by our customer service team. The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to a faulty or incorrect product shipped by us.
Refund or Exchange
5.1 Once we receive the returned product and verify its eligibility for a return, we will process the refund or exchange within 5 working days.
5.2 Refunds will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
5.3 In the case of an exchange, the replacement product will be dispatched once the return is processed.
Faulty or Incorrect Products
6.1 If the product received is faulty or incorrect, please contact our customer service team immediately upon receipt.
6.2 We may request supporting evidence, such as photographs or videos, to assess the issue and expedite the resolution process.
6.3 In the case of faulty or incorrect products, we will cover the cost of return shipping and provide a replacement or issue a full refund as per your preference.
7.1 This returns policy does not affect your statutory rights as a consumer.
8.1 If you have any questions or need further assistance regarding our returns policy, please don’t hesitate to contact our customer service team via email [email protected] or by phone at 01926430699
Changes to the Returns Policy
9.1 We reserve the right to amend or update this returns policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the page.
Date of last revision: 19/07/2023