Plumbsave Ltd FAQ (Frequently Asked Questions).
Q1. What products do you offer?
A1. We offer a wide range of heating and plumbing products, including boilers, radiators, pipes, fittings, valves, pumps, controls, and various accessories.
Q2. Are your products suitable for residential and commercial use?
A2. Yes, our products are suitable for both residential and commercial applications. We cater to homeowners, contractors, plumbers, and businesses of all sizes.
Q3. Can I purchase products online?
A3. Yes, we have an online store where you can browse and purchase our products conveniently. Simply visit our website at www.plumbsave.com, select the items you need, and proceed with the secure checkout process.
Q4. Do you offer delivery services?
A4. Yes, we provide delivery services for our products. Once you’ve placed an order, we’ll ensure a prompt and reliable delivery to your specified location.
Q5. How long does the delivery take?
A5. Delivery times may vary depending on your location and the availability of the products. We strive to deliver your order as quickly as possible. If there are any delays, we’ll notify you promptly.
Q6. What are the delivery charges?
A6. Delivery charges may vary based on the size, weight, and material of your order, as well as the delivery location. During the checkout process, the delivery charges will be calculated and displayed for your review before finalizing the purchase.
Q7. Do you offer international shipping?
A7. Currently, we only offer domestic shipping within the United Kingdom. We do not provide international shipping at this time.
Q8. Can I track my delivery?
A8. Yes, once your order is dispatched for delivery, you can contact our customer support team for assistance.
Q9. What if I’m not available during the delivery?
A9. If you’re unavailable at the time of delivery, our courier will leave a delivery notification with further instructions. You can usually reschedule the delivery or arrange for collection from a local depot based on the courier’s policies. Please check the delivery notification or contact our customer support team for guidance.
Q10. Can I return or exchange a product?
A10. Yes, we have a returns and exchanges policy. If you receive a faulty or incorrect product, please notify us within 7 days of receiving the order, and we’ll arrange for a return or exchange. Please refer to our website or contact our customer support team for detailed instructions on the return process.
Q11. Are there any restrictions on returns?
A11. To ensure a smooth return process, please ensure the product is unused, in its original packaging, and accompanied by the proof of purchase. Certain items, such as customized or special-order products, may be non-returnable unless they are faulty or damaged. Refer to our returns policy for more information or contact our customer support team for specific queries.
Q12. Is there a warranty on your products?
A12. Yes, most of our products come with a manufacturer’s warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for warranty information on a specific item.
Q13. Can I get professional advice on product selection?
A13. Absolutely! Our team of knowledgeable professionals is available to assist you with product selection and answer any questions you may have. You can visit our store, contact our customer support team, or consult our website for detailed product information and specifications.
Q14. Do you provide installation services?
A14. We primarily focus on supplying heating and plumbing products, but we can recommend reputable professionals or contractors in your area who offer installation services. Please contact our customer support team, and they will be happy to provide you with suitable recommendations.
Q15. Can I place an order over the phone?
A15. Yes, if you’re local and can arrange payment in person. No, if you’re ordering products to be delivered.
Q16. What payment methods do you accept?
A16. We accept various payment methods, including credit/debit cards.
Q17. Are your prices inclusive of taxes?
A17. Our prices are exclusive of taxes. The tax will be calculated and added during the checkout process.
Q18. Do you offer trade discounts?
A18. No, all of our products are currently listed with any discounts that would be offered.
Q19. Can I cancel my order after placing it?
A19. If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, if the order has already been dispatched, cancellation may not be possible. In such cases, you may need to follow our returns policy for returning the items.
Q20. How can I contact your customer support?
A20. You can reach our customer support team by phone, email, or through the contact form on our website. Visit our “Contact Us” page for the relevant contact details and operating hours. Our team is dedicated to providing timely assistance and addressing your queries or concerns effectively.
Q21. Why does the colour look slightly different from the photos on the website?
A21. Actual product colors and finishes may vary slightly from the images due to variations in screen displays and lighting conditions.